28% of Ranking Factor

Turn Reviews Into Revenue Machines

Get 5+ five-star reviews every month, respond like a pro, and watch your local rankings (and revenue) skyrocket.

4.7+
Target rating
5/mo
Review velocity
100%
Response rate
+65%
More leads

Platforms That Matter Most

Focus your efforts where customers actually look

Google Reviews

Critical
Customer Impact65% of customers check
Target Rating4.7+
Target Quantity50+ reviews
Response Time< 24 hours

Facebook Reviews

High
Customer Impact35% of customers check
Target Rating4.5+
Target Quantity20+ reviews
Response Time< 48 hours

ProductReview.com.au

Medium
Customer ImpactSEO value high
Target Rating4.5+
Target Quantity15+ reviews
Response Time< 72 hours

HiPages

Medium
Customer ImpactTrade-specific
Target Rating4.5+
Target Quantity10+ reviews
Response Time< 72 hours

4-Touch Review Generation System

Proven system that gets 85% more reviews

Timing & Methods

1
Job completion
35% success

In-person ask

2
Same day
25% success

SMS with link

3
Day 3
15% success

Email follow-up

4
Day 7
10% success

Final reminder

Scripts That Work

In-Person

"If you're happy with our work, would you mind sharing your experience on Google? It really helps our small business."

SMS

"Hi [Name], thanks for choosing us! If you have 30 seconds, we'd love a quick review: [link]"

Email

"Your feedback helps other Brisbane locals find quality tradies. Mind leaving a quick review?"

Incentive Ideas

Monthly draw for $100 voucher
10% off next service
Priority booking status
Charity donation per review

Professional Response Templates

Copy & paste templates for every situation

5-Star Response

Thank you so much for the 5-star review, [Name]! We're thrilled you had a great experience. 
    
Your support means everything to our local family business. We look forward to helping you again!

[Your name], [Business name]

4-Star Response

Thanks for the positive feedback, [Name]! We appreciate the 4 stars.

If there's anything we could have done better, please let us know at [email] - we're always looking to improve.

Thanks again for choosing us!

Negative Response

Hi [Name], thank you for your feedback. We're sorry to hear about your experience.

We'd like to make this right. Please contact me directly at [phone] or [email] so we can resolve this immediately.

[Your name], Owner

Negative Review Damage Control

Turn disasters into demonstrations of great service

Unfair 1-star review

Action to Take

Respond publicly with empathy, offer to resolve offline

What NOT to Do

Never argue or get defensive

Result

Professional response showing you care

Fake/competitor review

Action to Take

Flag to Google with evidence

What NOT to Do

Don't accuse publicly

Result

Document everything, report properly

Legitimate complaint

Action to Take

Apologize, fix issue, update review response

What NOT to Do

Don't make excuses

Result

Turn negative into positive

Your Review Performance Metrics

Where you are vs where you need to be

Current State

Average Rating

4.2

Total Reviews

23

Response Rate

45%

Review Velocity

1/month

Target State

Average Rating

4.7+

Total Reviews

50+

Response Rate

100%

Review Velocity

5/month

Expected Impact

Lead Increase

+65%

Conversion Boost

+38%

SEO Impact

Top 3 ranking

Trust Level

92% trust level

Ready to Dominate Reviews?

Let us manage your reviews and watch your business grow